Support

Contact Us

A real person reads every message. We answer order questions, guarantee claims and ingredient questions within one business day.

Response times

We reply to every email within one business day, Monday through Friday. Messages received on weekends or public holidays are answered the next business day. If you have not heard from us within two business days, check your spam folder before writing again.

What to include

To help us resolve things on the first reply, please include your order number, the full name the order was placed under, and the email address you used at checkout. If your question is about a delivery problem, a photo of the parcel helps a great deal.

Product specific support

For questions about a specific formula, you can also reach the product team directly. For Gluconite write to [email protected]. For Glucoswitch write to [email protected].

Before you write

Many common questions are already answered on our Shipping and Returns page, which covers delivery windows, tracking, refunds and the guarantee process in full detail.

Unsubscribing

To stop marketing emails, use the unsubscribe link at the bottom of any email we send. To stop text messages, reply STOP to any message. You can also email us and we will remove you from both.