Legal

Shipping and Returns

Last updated 27 August 2026

Every order is covered by our 180 day money back guarantee. If the product is not right for you, we refund it in full, including your original shipping cost. No hoops.

Order processing

Orders are picked, packed and dispatched from our United States fulfilment centre within 2 to 3 business days of being placed. Orders placed on weekends or public holidays begin processing the next business day.

Delivery times

Within the United States, delivery typically takes 5 to 7 business days from dispatch. International orders typically take 10 to 12 business days from dispatch, though customs processing in your country can extend this. All delivery windows are estimates and are not guaranteed.

Shipping costs

Single bottle orders carry a small flat shipping fee, shown clearly at checkout before you pay. All 3 bottle and 6 bottle packages ship free within the United States. International shipping rates are calculated at checkout.

Tracking

As soon as your parcel leaves our fulfilment centre we email you a tracking number. If you have not received tracking within 5 business days of ordering, contact us and we will locate your order.

Customs and import duties

International customers are responsible for any customs duties, import taxes or brokerage fees levied by the destination country. These charges are set by your government and are not included in the price you pay us.

The 180 day money back guarantee

You have 180 days from the date of purchase to request a refund for any reason. You do not need to explain yourself and you do not need to have an unopened product. Use the whole bottle if you want to. If you are not satisfied, we refund you.

How to request a refund

Contact us through our contact page or email support with your order number and the name the order was placed under. Our team will confirm your request and issue return instructions within one business day.

Once we receive your returned items, or confirm the return is not required, your refund is issued to the original payment method. Refunds typically appear on your statement within 5 to 10 business days depending on your bank.

Return shipping

For guarantee claims we refund the full purchase price including the original shipping fee you paid. Return postage costs, where a physical return is requested, are the responsibility of the customer unless the item arrived damaged or incorrect.

Damaged or incorrect orders

If your order arrives damaged, incomplete or incorrect, contact us within 30 days with a photo of the parcel and its contents. We will send a replacement at our expense or issue a full refund, whichever you prefer.

Lost parcels

If tracking shows your parcel as delivered but you have not received it, check with your household and neighbours first, then contact us. If a parcel is confirmed lost in transit we will reship your order at no cost to you.

Cancellations

Orders can be cancelled at no cost any time before they are dispatched. Contact us as quickly as possible and we will stop the order if it has not yet left the warehouse. Once dispatched, the standard guarantee process applies instead.

Questions

Anything at all about shipping, returns or your guarantee, reach us through our contact page.